FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Can you offer samples for testing?

1-3 pieces samples are available and delivery time usually 3-5 days (Generally). Customized order samples which based on our products will take about 5-10days. Proofing time of special and complex samples depends on the actual situation.

About the sample fee:

(1)If you need samples for quality check, sample fees and shipping fees should be charged from buyer’s.

(2)Free sample are available when order confirmed.

(3)Most of the sample fees can be returned to you when order confirmed.

How long is your production time ?

Normally it will take about 15-20days.

What's your payment terms?

T/T,30% T/T payment in advance,70% balance paid before shipment or against the copy of BL.

L/C at sight is also accepted.

Can you make new mold with customized specs I need?

YES, We can make customized size and specs.

What is the normal lead time?

For normal products, we will send goods to you within 7-15 work days after we receive your payment. For special products, 20-35 days after the receipt of 30% T/T deposit or L/C at sight.

How does your quality control?

We have our own 3rd part QC team to inspect each order if necessary.

Can I visit your factory?

We warmly welcome to visit us. However, during the epidemic, you need to make Nucleic acid detection and isolation when you come to China which will take you a long time. Therefore, we recommend our dear customers and friends to visit us after the epidemic, and we will warmly welcome.

How can we choose the shipping way?

For the small order,we will suggest you choose the express,such as the DHL,FEDEX,UPS,TNT,etc.For the larger order,we will suggest you choose by sea.If you are urgent,you can choose by air.We will help you to choose the best efficient shipping way according to your detail requirements.

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